Reimbursement Policy

Forex.Academy (hereafter “FA”) is an online subscription base provider of educational services for traders of financial and non-financial markets. Every service that is not explicitly categorized as “PLUS” shall be regarded as “Premium” and is deemed to be included in the monthly recurring subscription package. PLUS services are available individually and on hire, and consist in either a 1-time off, or monthly recurring payment.

Types of Services

Premium Services

Premium services are not individually available; instead they are provided to subscribers to Forex.Academy under the category “Members”. Thus, members are those who subscribe to FA on monthly recurring basis either on hire, or freely if they are qualified clients of the broker JAFX.com. In order to find out whether or not you, as a client of JAFX.com, qualify for a free monthly subscription, read here (add link to general T&C).

Extemporary reimbursement requests of the paid membership fee due to temporary failure of provision for 1 or more premium services shall not processed, under the consideration that all premium services are included in the membership package; hence the reimbursement for individual premium services shall not proceed.

PLUS services

PLUS services are those individually available and on hire ones that are NOT included in the premium membership package. Depending on the modality of their provision, PLUS services require either monthly recurring fee payment, or 1-time off compensation. Currently, active members of FA benefit from a discount on the fee charged for plus services.

Examples of PLUS services are:

  1. Courses on Demand (add link). These are video recordings available online and typically (not always) accompanied with a complementary services, e.g., a written article, temporary access to a premium chat room (when available), etc. This service is provided in exchange of a 1-time fee per course payment.
  2. Become a Pro Course (BPC) (add link). This a comprehensive set of live webinars and/or video recording that cover a wide range of educational topics; this is typically (not always) accompanied with a complementary services, e.g., a written articles, temporary access to a premium chat room (when available), etc. This service is provided in exchange of a 1-time fee payment.
  3. Trading Analytics (add link).This service consists on a daily provision of methodological applications for traders and it is provided on a monthly recurring payment basis.

General rules for succesful reimbursement

Client acknowledge and agrees on that Forex.Academy reserves the right to establish the rules and procedures under which reimbursement requests shall be deemed to be considered and processed. The following are the sine qua non conditions that every reimbursement requests must fulfill in order to become successfully processed by Forex.Academy:

  1. Reimbursement requests must be submitted in written form to the email address Reimbursement@forex.academy.
  2. The submission of reimbursement requests must be made within the timeframe that is stablished hereinto this document for each type of service. Thus, extemporary requests shall only be considered at the sole discretion of FA.
  3. The claimant must cancel the related service and-or membership before submitting the request to be reimbursed. Only those services for which provision a periodically recurring payment applies are subject to cancellation; unless the request is submitted before the free trial (or free pass) expires.
  4. Forex.Academy shall only process reimbursement requests in the event that the claimer has not raised a similar dispute before the utilized payment processor. Similarly, Forex.Academy reserves the right to deny reimbursement claims for other services upon which the claimant has not raised such a dispute.
  5. Payments made with Bitcoin or any other implemented crypto currency fall within its own special categorization. Client acknowledges and agrees on that payments with crypto currencies shall only be reimbursed at the sole discretion of Forex.Academy.
  6. Client acknowledges and agrees on that paid fees for services where a periodically recurring payment does not apply shall only be reimbursed at the sole discretion of Forex.Academy; unless the corresponding reimbursement request is submitted before the expiry of a free trial (or free pass) and if any amount is charged.
  7. Failure to comply with FA´s T&C and the Rules of Good Conduct may result in the loss of the reimbursement right by the claimant.
  8. Client acknowledges and agrees on that certain deductions may apply to the reimbursed amount, in accordance to the section of this document known as “Deductions”.
  9. Client acknowledges and agrees on the existence of different rules depending on whether or not the claimant has accepted to enjoy a free trial (of free pass) for the service in reference, in accordance to the section of this document known as “Free Trial &Request Temporality”.
  10. Under no circumstances shall the member/claimant be reimbursed for any amount that exceeds the monetary amount paid by them to FA over the last thirty (30) days before the correct submission of the given request.
  11. The member/claimant is the only one responsible for the full acknowledgment of the T&C, the Rules of Good Conduct and the Reimbursement Policy Statement that applies to their right to be reimbursed. Professional independent consulting before subscribing to FA is highly recommended
  12. Failure to fulfill any of the above conditions may result in the complete rejection of the submitted reimbursement request by Forex.

Free Trial and Request Temporality

Client acknowledges and agrees on that only reimbursement requests that are temporarily submitted shall be processed by Forex.Academy, in accordance to the conditions below.

  1. Ten (10) working days for service(s) or subscription(s) upon which a monthly recurring payment applies, and only with regard to the very last fee that is charged; except for service(s) that imply (ies) the delivery of written or recording material if such delivery is accomplished in accordance to the methods described in the T&C (add link), in which case Forex.Academy shall be deemed to be entitled to retain seventy percent (70%) of the paid amount.
  2. With regard to service(s) or subscription(s) where a quarterly (4 months), semiannually (6 months) or yearly (12 months) recurring payment applies, the claimant has up to fifteen (15), twenty (20) and thirty (30) calendar days respectively to validly submit their reimbursement request.
  3. In the event of free trial (or free pass) acceptance by the client, and with regard to service(s) or subscription(s) upon which a monthly (1 month), quarterly (4 months), semiannually (6 months) or yearly (12 months) recurring payment applies, the claimant has up to three (3), seven (7), ten (10) and fifteen (15) working days respectively after the expiry of the free trial to validly submit their reimbursement request.
  4. As for services that exclusively consists on the one-time provision of written and/or recording material, e.g., the Courses on Demand (add link) PLUS service, client acknowledges and agrees on waiving on any right to be reimbursed.
  5. With regard to other services which provision implies a non-recurring payment (i.e., 1 one-time off payment) and that consist in the delivery of written and/or recording material in addition to other types of facilities such as webinars of any kind and/or temporary access to social platforms on complementary basis, e.g., the Become a Pro Course (add link), and regardless of whether or not a free pass has been granted, the client has up to forty eight hours (48H) to validly submit their reimbursement request, in which case Forex.Academy shall be deemed to have the right to retain up to ninety percent (90%) of the paid amount; unless fees were charged during the duration of the free pass, when the claimant is entitled to the reimbursement of up to fifty percent (50%) of the paid fee. Other deductions may apply.

In the event that no such written and/or recording material is given, and regardless of whether or not a free pass has been granted, the client has up to forty three (3) working days to validly submit their reimbursement request, in which case Forex.Academy shall be deemed to have the right to retain up to seventy-five percent (75%) of the paid amount; unless fees were charged during the duration of the free pass, where the claimant is entitled to the reimbursement of up to seventy-five percent (75%) of the paid amount. Other deductions may apply.

Deductions

Client acknowledges and agrees on the applicability of additional deductions to the one described in Numeral 5 of the section “Free Trial &Request Temporality” above, which implies that Forex.Academy shall be deemed to have the right to retain certain portions of the paid feed at its sole discretion. Such additional deductions are:

  1. Any compensation paid by Forex.Academy to the introducing broker (IB) who is responsible for the client referral.
  2. Fees charged by the utilized payment processor that has not been reimbursed to Forex.Academy.
  3. Up to one hundred percent (100%) of the paid amount in the event that the claimant has raised and lost a reimbursement dispute before the utilized payment processor. This also applies to other requests which the claimant may have submitted to Forex.Academy, even if the claimant has not raised such a dispute.
  4. Up to one hundred percent (100%) of the paid amount in the event that the claimant has initiated a defamatory campaign against Forex.Academy, its owners, associates, employees, agents, IBs, and/or third-party providers on any online platform, even if such platforms are not owned or administrated by Forex.Academy.
  5. Up to one hundred percent (100%) of the paid amount in the event that the claimant has infringed any of the dispositions contained in the Rules of Good Conduct (add link) and/or T&C (add link) documents, which shall be deemed to be as part of the contract between the parties.

New Service Categorization

Forex.Academy reserves the right to change the categorization given to individual services, i.e., to turn “Premium” into “PLUS” services and vice-versa.

New categorization of premium service(s) into PLUS ones shall not entitle clients with the right to be reimbursed for monetary amounts which may correspond to the new price given to such service; or even with a portion of the paid amount for the membership to FA.

The new categorizations of a PLUS into a premium service shall not entitled the claimer with the right to access any other unpaid premium services. In this event, cancelling the recurring payment of the no-longer PLUS services exclusively falls within the responsibility of the client, whose right to be reimbursed shall follow the conditions hereinto stipulated.

Rightful cancellation of membership/service

Client acknowledges and agrees on that the reimbursement of any monetary amount paid to Forex.Academy, falls within the sole discretion of the latter in the event that the corresponding service and/or membership happens to be rightfully cancelled.

Scenarios of rightful cancellation are the infringement by the client of the Rules of Good Conduct (add link) and/or T&C (add link) documents; as well as any defamatory campaign initiated against Forex.Academy, its owners, associates, employees, agents, IBs, and/or third-party providers on any online platform, even if such platforms are not owned or administrated by Forex.Academy. In the events described in this paragraph, Forex.Academy reserves the right to initiate any civil and/or criminal action against the given client at its sole discretion.

Reimbursement Limitation

Client acknowledges and agrees on that, under any circumstances, the right to be reimbursed is limited to the actual monetary amount paid to Forex.Academy over the last thirty (30) days before the submission of the corresponding request, and/or before the initiation of the last legal dispute before the utilized payment processor.

Similarly, client acknowledges and agrees on that reimbursement measures included in this document and published on the website is the only warranty that Forex.Academy is willing to undertake.

Free Trial Cancellation and Loss of Reimbursement

Free trials (or free passes) to services provided by Forex.Academy require the subscription to a payment processor; and payment shall be charged upon expiry of the given granted free trial.

Cancellation of the above described subscription before the utilized payment processor exclusively falls within the responsibility of the client. Failure to do so, coupled with the extemporary submission of the respective request, shall result in the loss of any right to be reimbursed for the charged fees.

Undue Charge & Cancellation of Services/Suscription

Client is entitled with the right to cancel their subscription to Forex.Academy and/or to any PLUS service provided by it at any time and without previous notice. Membership cancellation is available at the “Account Configuration” area accessible upon login. Cancellation of the corresponding membership may require the completion of a certain procedure.
Cancellation of the membership at FA and/or any PLUS implies the automated cancellation of the monthly recurring payment before the selected payment processor. Any undue charge of fees by FA after the cancellation procedure is completed shall grant the respective ex-member the right to full reimbursement to its fullest amount and at any given time.

Harmlessness for Misrepresentation

Forex.Academy makes no representation with the legal compatibility of the dispositions hereto contained with regard to any legal system of any given jurisdiction, nor with the jurisdictional rules applied by any utilized payment processor. In the event of any contradiction and/or discrepancy, the dispositions contained in the legal framework of the client’s jurisdiction and/or those applied by the utilized payment processor on a case by case basis shall prevail over those hereinto contained in this document.

Client acknowledges and agrees on leaving Forex.Academy, its owners, associates, employees, agents, IBs, and/or third-party providers harmless for any damage that may result for any misrepresentation with regard the legal and/or procedural lack of compatibility of any or the stipulations hereto contained. Consequently, Forex.Academy strongly recommends its clients to seek for professional legal and/or economic advisory before subscribing to FA or to any of the service by it offered.

Binding Effect

The Terms and Conditions hereby contained, together with related documents (the redirect links to them are included), including but not limited to the Risk Disclosure (add link), Privacy Policy Statement (add link), Rules of Good Conduct (add link), Affiliation T&C (add link) have a binding and continuous effect from the moment of registration as members of FA until the cancellation of the membership. This agreement shall only be deemed to be accepted by FA and to it, binding from the moment that subscription is email verified and payment is executed, the latter with the exception of clients of JAFX that fulfill the requirements established by Forex.Academy.

Undescribed/Unquoted Risk

Members acknowledge that the T&C (add link), Privacy Policy Statement (add link), Rules of Good Conduct (add link), Reimbursement Policy Statement (add link), and Affiliation T&C (add link) may not describe, include or quote all the risks associated with the provision of services and products delivered to them by FA, regardless of the modality of such delivery

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