FAQ

ABOUT FOREX ACADEMY

What is Forex Academy?

In essence, Forex Academy is an educational platform for all sorts of traders of financial markets, from unexperienced to professional institutional ones; as well as for traders and investors of crypto currency pairs and ICO projects respectively.

Broadly speaking, Forex Academy is the ultimate solution for all traders as it covers and provides all the tools that are required to approach, understand and operate/invest in financial markets, crypto currencies on leveraged basis and ICO. Such tools relate to 4 different areas of trading, namely Education, Market update and analysis, Entry setup descriptions (signals) and Crypto/ICO coverage.

Onto which principles does Forex Academy stand?

Forex Academy stands on 4 essential principles, i.e., transparency & commitment; flexibility & comprehensiveness; innovation & originality; and an excellent community support.

Consequently, we are transparent when we reiterate on the risks that are inherent to trading, for which we never attach any warranty of success to our services; furthermore, we are committed when we unequivocally bind our success as a company to the success of our members. At Forex Academy, we believe that, with the right education and tools, coupled with discipline and consistency, it is possible to successfully trader financial markets. All our market experts have successful trading careers, and through our services, we make their knowledge available to our users.

As traders, we are aware of the varied preferences our members could possibly have. Therefore, our goal is to reach out for every single trader regardless of their approach to the markets, time availability, risk orientation, and budget. This is why we offer such a wide range of services in so many different formats; i.e., over 30 services and 160 live webinars, including written and video content makes Forex Academy a flexible platform to the largest community of markets enthusiasts.

The Forex Academy team does not only consists of veteran trades but also of educations with long-lasting careers. Most of our resources are deployed in research and development in order to develop cutting-edge courses and original material so that our members can take advantage of a unique trading experience. And finally, Forex Academy is a community platform, as we believe that interacting with other traders is key to refine one´s own methodology. The main advantage of a community is the resulting synergy of sharing feedback in a brain-storming manner.

Why is Forex Academy different and unique?

At Forex Academy, we believe that successful trading requires a set of tools which availability comes from a wide range of sources. Furthermore, a typical trader might need to keep over 30 or 40 different tabs open in a browser just to access specialized information or tools. We have taken specialization to a very new level, i.e., we aim at providing every single service any trader needs with super quality and consistency. Additionally, we enhance the implementation of different analytical and educational methodologies among our staff, some of which may contradict with each other, in order to show our members that the most important aspect of trading is to be able to develop one´s own and unique trading method, which should result from one´s and others´ experience. All this makes Forex.Academy different and special.

Briefly describe the Forex Academy´s team.

Currently, Forex Academy consists of 25 staff members, including associates, employees and freelance collaborators. In house, we count on market and education specialists, video and text editors, client supporters, programmers and SEO specialists. All services and content we provide our community is originally developed and thoroughfully selected in order to meet the highest standards of quality and functionality.

Can I be recruited for Forex.Academy?

One of our policies is to “hunt” talent, so every person who fulfills the highest conditions of quality and full commitment is welcome to join our staff team. We are open to hire people with proficient expertise in trading and investment, community management, social networks and SEO. Feel free to submit your application here .

PREMIUM MEMBERSHIP

What Services are included in the Premium Membership?

All services available on the website of Forex Academy, except for those tagged as PLUS.

How are I register to the Premium Membership?

Upon clicking on the top-right “Sign Up for FREE” button of the home page of Forex Academy, please fill in and submit the registration form.

How much does the Premium Membership cost?

Forex.Academy’s Premium Membership costs a monthly recurring fee of 149 Euro, which are charged every 30 days.

Is there a free trial for the Premium Membership?

Forex Academy offers a default 14 days FREE trial to the premium membership, upon which the first monthly payment of 149 Euro will be charged.

Can I get a FREE trial without having to link my PayPal account?

No. As the final step of the subscription form, applicants are required to link their PayPal account. In order to avoid being charged, the premium member has 14 days to cancel their subscription in the “My Account” area (after logging in, at the top-right corner) and directly with PayPal.

How can I subscribe to Forex Academy for FREE?

All active and verified clients of our recommended broker JAFX qualify to subscribe to Forex Academy’s Premium Membership completely for FREE. The only condition that applies to JAFX clients who wish to take advantage of this unique offer is to hold a real trading account with funds (regardless of the deposit), and that their documentations is approved by the broker.

WEBINARS

Where can I register to the webinars?

There are different ways to register to Forex Academy´s webinars, but first of all you need to login as a premium member. Once you are logged in, the most suitable way to book as many webinars as you wish is by visiting our Webinar Center which is a sub-section of the section named “Webinars”. A pop-up will immediately open with the all webinars scheduled over the incoming week. As you hover on the respective webinar cell, you will find the number of places available; if there are places left for the webinar that you wish to attend, simply click on it until the cell becomes green with a message “Booked”. Afterwards, click on the “Register to Sessions” button at the bottom of the calendar. You can also access the calendar pop up by clicking on “Plan your Week” in the same webinar center sub-section.

A second way to book your place for a webinar is by clicking on the blue “Register” button on the right column of the list of webinars in the same “Webinar Center” sub-section. Simply find the webinar that you wish to attend and click on “register”; this will take you to the webinar calendar pop up, where you need to repeat the procedure explained above.

A third alternative is by clicking on the blue “Register” button in the small banner displayed on the third header column on the right side of most pages across the website. This will, once more, take you to the webinar calendar pop up window where you can repeat the procedure explained above.

A forth possibility is by clicking on the blue “Register” button on the notification message that pops up 15 minutes before the start of each webinar. Afterwards, simply repeat the same procedure.

How many places are available for the webinars?

In order to enrich the experience of those members who attend webinars, we have capped the number of places available. The maximum number of places shall depend on the type of webinar, going from 100 to 250 seats. Consequently, we strongly recommend our members to plan their week in advance in order not to miss any given webinar.

Can I cancel my reserved place for a webinar?

Yes, not only you can, but it would a nice gesture from you if you did, so that other members can attend. Furthermore, some of our webinars are massively demanded and sometimes 250 seats are not enough! In order to cancel your reserved place, please click on the “My Account” button on the top right side of the website once you are logged in; then scroll down until you find “My list of Booked Webinars”, find the webinar that you wish to cancel and click on the “X” on the right. It is that simple!

I have register to a webinar, how can now attend to it?

Once you have successfully booked your place for a webinar, you can attend to it by clicking on the blue “Attend” button on the right side of the respective entry on the list of webinars in the “Webinar Center” Subsection; you can also click on the same type of button in the “Next Live Webinar” banner that is placed on the third header column on the right side of most pages across the website. A final way to attend a webinar is through the notification popup that appears every 15 mins before the start of the webinar for which you have registered.

I wish to book my place for the Become a Pro Course PLUS service but the system redirects me to the checkout area. Why?

Because the Become a Pro Course is a PLUS services, your premium membership only grants you a significant discount on its fee. Consequently, in order to register and attend webinars related to the Become a Pro Course you would need to register and purchase it. The procedure of registering, attending and cancelling webinars is as explained in the answers above.

Will I ever have to register to a webinar through any link that is emailed to me?

No. You can manage all your webinars directly on the site as explained in the answers above.

PLUS SERVICES

What are PLUS services?

We refer as PLUS those services that are not included in the Premium Membership, thus they are available upon additional payment.

What PLUS services are currently available by Forex Academy?

Forex Academy currently offers 3 PLUS services, i.e., Become a Pro Course, Forex Analytics, and Courses on Demand.

The Become a Pro Course is the last step of Forex Academy’s “Educational Trilogy”, also consisting of the Live Beginning Course (Premium) and the Advanced Technical Analysis Course (also Premium). Forex Analytics is available in 2 different packages, namely Foundation and Advanced, depending on the applied methodology. This service is delivered as daily reports where price is predicted with an incredibly high rate of accuracy. And the last one, our unrivalled Courses on Demand provide traders with the unique experience of selecting those themes of their preferences without the inefficiencies of engaging into long-lasting training programs; all Courses on Demand are offered individually. We also offer some Courses on Demand for free for all visitors.

Why aren’t PLUS services included in the Premium Membership?

PLUS services are highly specialized and do require prodigious resources to be delivered optimally, which is why Forex Academy offers them as external to the Premium Membership. Nevertheless, we have set a price that is well below market standards, considering criteria such as quality, originality, frequency and quantity in the delivery, etc. For example, The Become a Pro Course, a service that is by far better than all courses of which we are aware, costs a fraction of what other providers charge. Furthermore, active premium members can take advantage of a discount of up to 50% when purchasing any of the PLUS services.

Does the Premium Membership imply any benefit with regard to PLUS services?

Yes, active premium members can take advantage of a discount of up to 50% when purchasing any of the PLUS services. For example, the price of the Become a Pro Course is 549 Euro for non-premium members but only 379 Euro for those who are. Similarly, Courses on Demand for premium members cost 5.79 Euro and 9.79 Euro instead of 9.79 Euro and 18.79 correspondingly; while for Forex Analytics, premium members pay 39 for the Foundation Package and 89 Euro for the Advanced package instead of 89 Euro and 149 Euro respectively.

If I upgrade to the Premium Membership, can I get the discount reimbursed?

The offer for PLUS services only applies to active premium members. Consequently, we do not refund the discount for those subscribers who upgrade to the Premium Membership after having purchased any of the PLUS services. However, those non-premium subscribers who subscribe to the Forex Analytics PLUS service and then upgrade to the Premium Membership can benefit, from the moment of the upgrade, of reduced fees.

Is there a free trial for PLUS services?

The only PLUS service that offers a free trial is Forex Analytics, for both its versions, i.e., Foundational and Advanced Packages. Fees for the first month will be charged only upon the expiry of 14 day FREE trial. As for the Become a Pro Course, and Courses on Demand, Forex Academy offers free video samples to any visitor to the site.

I am a JAFX client, do I qualify to access PLUS services for free?

No, but you do qualify to the FREE premium membership;, and as such, you can take advantage of a discount of up to 50% when you purchase any of Forex Academy’s PLUS services.

How long can I access non-recurring PLUS services?

Purchaser of the Become a Pro Course and Courses on Demand can access such services over 2 months upon registration.

How can I enjoy the Courses on Demand that I purchase?

When you purchase a Course on Demand, you can simply login into Forex Academy, go to the Course on Demand Section and find the respective recording. Once you have found it, hover your mouse over it and click on “Watch Video”; this button replaces the previous one “Buy Now”. That simple! You can watch the video during 2 months.

RECOMMENDED BROKER

What broker does Forex Academy recommend and why?

After having exhaustively analyzed dozens of brokers, at Forex Academy we have realized that the best brokerage alternative for our members is JAFX. Albeit the selection of a broker is a very personal decision, we believe trusting the wrong broker might lead all efforts to waste. JAFX fulfills all requirement an optimal broker must have, including but not limited to NOT being a market maker, fast execution of traders, solid liquidity, fast withdrawals and excellent client support.

What is the connection between Forex Academy and JAFX?

Forex Academy and JAFX are independent companies, both legally and economically. Forex Academy is an Introducing Broker (IB) of JAFX, which is another reason why we offer all JAFX clients FREE access to all its premium services.

What are the qualifying conditions a client of JAFX needs to fulfill in order to subscribe to Forex Academy´s Premium Membership for FREE?

Any person who has a verified real trading account with JAFX, i.e., whose documentation is verified, and who has made any deposit to their account qualifies to access all premium services offered by Forex Academy completely for FREE.

Is there any hidden costs?

Not at all. Active and verified clients of JAFX would automatically qualify to take advantage of all the benefits of Forex Academy´s Premium Membership, including over 30 services, 160 monthly live webinars, a discount of up to 50% on every PLUS service, and of course, being able to save 149 Euro per month!

I am a client of JAFX, how can I subscribe to Forex Academy´s Premium Membership for FREE?

After clicking on the “Sign up for FREE” button, on the top-right corner of the website, you are now ready to fill in the Forex Academy´s user friendly subscription form, in which you need to introduce the same email address that you used when opening the real trading account with JAFX. At the step 4, the system will tell you whether or not you qualify to become a premium member of Forex Academy for free. Again, all for which we ask is that you have an active and verified trading account with JAFX and that you have made any deposit, regardless of the amount. If, for whatever reason, you believe that our system is not reading your email correctly and that you do qualify to our offer, please contact Forex Academy´s live chat support.

I have a demo trading account with JAFX, do I still qualify to Forex Academy´s FREE Premium Membership?

Unfortunately you don’t. Please bear in mind that we only require that you make any deposit into your real and verified trading account, regardless of the amount.

REIMBURSEMENT

Can I be reimbursed for any paid fee if I dislike the service(s)?

Forex Academy is faithful to a transparent way of doing business, thus it embraces in favor to all its unsatisfied members a flexible and protective reimbursement policy. The actual terms and conditions that apply to all reimbursement request vary from service to service, and also in accordance to the availability or not of a free trial.

For which services is it possible to obtain a reimbursement?

As a rule of thumb, all services that are provided on a periodically and continuous fashion is subject to reimbursement, including Forex Academy`s Premium Membership and Forex Analytics PLUS. However, any reimbursement request must fulfill certain conditions related to temporality, lack of dispute before the utilized payment processor, and others.

What about those services which provision is not continuous in time?

PLUS Services such as a Course on Demand and the Become a Pro Course do not require any recurring payment, and their provision is instant or over a fixed period of time. Consequently, we do not offer any free trial for such services; instead, we provide sufficient samples and previous so that all visitors can be well informed with regard to the quantity and quality of the respective provision before purchase. As for the Become a Pro PLUS Course, reimbursement is possible under certain conditions, and deductions may also apply.

Where can I read Forex Academy´s reimbursement policy Statement?

At this link.

Based on Forex Academy´s reimbursement terms and conditions, I do not qualify for any reimbursement. Could I apply for an exemption?

In the event that you don not quality for a reimbursement, please submit your case to the following email reimbursement@forex.academy, or simply contact us through our live support chat. We are always open to find a fair solution to every situation, as well as to look after the interest of all of our clients.

CANCELLATION

What Services can be cancelled?

All services that are provided on a monthly recurring basis can be cancelled. Those services are part of a membership, i.e., Forex Academy´s Premium Membership and the Forex Analytics PLUS service.

How can I cancel those services?

Access your account by clicking on the respective button on the top right corner of the site (the one that reads “My account”). Your premium membership can be cancelled by clicking on the button “CANCEL” in the first box named “Account Details”; as for the Forex Analytics PLUS services, the second box called “Subscriptions” will allow you to cancel this service as well.

If I cancel my subscriptions, will I still be charged upon the expiry of the next 30 days?

Our system is programmed so that it automatically informs PayPal whenever you have cancelled your memberships with Forex Academy (i.e., Premium Membership or the Forex Analytics PLUS service). However, we are not responsible for PayPal, and there might be cases where you get charged after your cancellation. If this ever happens to you, please contact us and we will reimburse you with any amount unrightfully charged by us. Consequently, we strongly recommend you to cancel the recurring payment subscription with PayPal directly.

What if I cancel my Premium Membership but wish to continue my subscription for the Forex Analytics PLUS service?

If you cancel your Premium Membership with Forex Academy but wish to keep your subscription to our Forex Analytics PLUS service, then you will no longer qualify for the discount, i.e., from the next recurring payment on you will be charged the full amount.

Automated Cancellation when you stop trading with JAFX

Your FREE Premium Membership as a client of JAFX will be cancelled by the end of the month when you do not longer qualify for this offer. You could stop qualifying for a FREE access to all Forex Academy´s premium services if you close your trading account with JAFX, or if your balance goes down to zero when, for example you decide to withdraw all your capital. If our system cancels your Premium Membership, it will also inform you of this via email. If you wish to continue enjoying our services, you would need to subscribe again as a non-JAXF client, thus you will be charged a fee of 149 Euro by the end of each 30 days.

Automated Cancellation when you cannot be billed.

Your Premium Membership with Forex Academy, as well as your subscription to our Forex Analytics PLUS service shall be cancelled from the moment we can no longer charge you a new monthly recurring fee, either because your PayPal account runs out of funds, or if you cancel the recurring payment system with them.

JOB APLICATION

I would like to work at Forex Academy, how can I apply?

Forex Academy is founded under the premise that true talent is not only always welcome but that it is our goal to bring it in favor of our community. Furthermore, we have our own and unique site dedicated to applicants. By clicking upon “Job Vacancy”, underneath “About us” at the bottom/footer of Forex Academy´s home page (here the link), anybody who believes in their talent and who wishes to apply for a position at Forex Academy needs to fill in and submit the online based survey.

I have submitted my job application, what comes next?

Depending on the applicant´s profile, we would typically need between 1 and 2 weeks to process all the submitted information before making any further contact. If we see potential and if the applicant skills meet our quality criteria, we will then start a deeper selection procedure which may include interviews, samples of wok review, etc.

Why should I work at Forex Academy?

There are many reasons why working at Forex Academy is a unique challenge and opportunity. We are building a solid community of retail and institutional traders while fulfilling the highest standards of quality, transparency, and dedication. It will only be a matter of time until our community grows to a level where you, as part of our selected team of expert, will be able to take advantage of a solid income for doing truly passionate work.

FEEDBACK CENTER

Does Forex Academy have any box where I can leave a feedback about their services?

Yes we do. You are most welcome to share your feedback and help us improve. Please fill in the survey here.

Would I receive any reward for filling in the Feedback survey?

Yes, as compensation for your time, we offer you a 10% discount on the next PLUS service you purchase. Upon the submission of your feedback, you will receive an email with a coupon code which you need to enter at the final stage of the subscription process (i.e., payment gateway). In the event that you don’t receive the coupon via email over the next 48 hours after the submission of your survey, please contact our Live Support Chat.

FBC

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